Welcome to Solnovas! We are committed to providing you with an exceptional shopping experience. Please carefully review our sales policies below to ensure a smooth transaction.

1. Order Processing

• Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your purchase.
• Processing Time: Orders are processed within 1-3 business days. Orders placed after 5 PM or on weekends/holidays will be processed on the next business day.
• Order Modifications: If you need to make any changes to your order, please contact us within 24 hours. After this period, we cannot guarantee changes can be made.

2. Pricing & Payment

• Prices: All prices listed on our website are final and inclusive of applicable taxes.
• Payment Methods: We accept [list of accepted payment methods, e.g., Credit/Debit Cards, PayPal, etc.]. Payment is required at the time of purchase.

3. Shipping & Delivery

• Shipping Locations: We currently ship within [list of shipping regions/countries].
• Shipping Costs: Shipping costs will be calculated at checkout based on your location and the weight of the items.
• Delivery Time: Estimated delivery times vary by location and will be provided at checkout.
• Tracking: Once your order is shipped, you will receive a tracking number via email.

4. Returns & Exchanges

• Return Policy: You may return items within 30 days of delivery for a full refund, provided the items are unused, in their original packaging, and in resaleable condition.
• Non-Returnable Items: Certain items may not be eligible for return (e.g., personalized or clearance items). These will be clearly indicated on the product page.
• Return Process: To initiate a return, please contact our customer service team with your order number. You will be responsible for return shipping costs unless the item is defective.
• Exchanges: We offer exchanges for defective or damaged items. Please notify us within 7 days of receiving your order to arrange an exchange.

5. Refund Policy

• Refund Method: Refunds will be processed using the same method of payment used for the original purchase. Please allow 5-7 business days for the refund to reflect in your account.
• Partial Refunds: In cases where items are returned after the 30-day window or are not in their original condition, partial refunds may be issued at our discretion.

6. Customer Support

• Contact Us: For any inquiries or assistance your order, please reach out to our customer support team at [email protected] or call us at (970) 856-3924