At Solnovas, we are committed to ensuring your satisfaction with our products. If for any reason you are not satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Please ensure that:

• The item is in its original condition.
• All accessories, manuals, and documentation are included.

Non-returnable items: Certain items cannot be returned, such as:

• Gift cards
• Personalized or custom-made items
• Items marked as final sale

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your return. After the inspection, we will inform you of the status of your refund.

If your return is approved, we will initiate a refund to your original method of payment. Please note that the time it takes for your refund to be processed may vary depending on your payment provider’s policies.

Shipping Costs

You are responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

If you received a damaged or defective item, we will be happy to replace it at no additional cost. Please contact us within 7 days of receiving your item to arrange an exchange.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at [email protected] or (970) 856-3924.